Frequently Asked Questions

You can access our telemedicine services via our online platform here, at TelescopeHealth.com. Click “See A Doctor” in the top menu location. From there, you will be asked a series of questions pertaining to your visit, along with your medical history. Our doctor will then review your answers and see you shortly.

Yes, we will if your provider determines that you need a prescription. However, in accordance with state laws, we do not prescribe controlled substances or narcotics.

Telemedicine services are available to patients in the United States.

We have physicians ready to see you 24 hours a day, 7 days a week.

Average wait time is less than 10 minutes. Our care navigators will be available to communicate with you while you wait and let you know the status of the doctor.

While Telescope Health does not replace your in-person primary care physician, we can provide you with local recommendations for a physician near you.

We treat and educate on a large variety of medical issues. However, some conditions and complaints may not be appropriate for a virtual encounter and we will recommend you seek immediate evaluation in person. If you have any of the following complaints, go to an emergency department or call 911 instead:

• Chest pain
• Stroke like symptoms
• Pregnancy related complaints
• Altered mental status or confusion
• Urogenital or breast related issues
• Suicidal or homicidal thoughts or hallucinations (National Suicide Prevention Lifeline: #988)

You have access to your electronic medical records through the platform for download. If you are having trouble, please reach out to our care navigation team to help you with that request. 866-373-5304 TTY: 711

Our care navigation team is available to help 24/7 to answer your questions and make sure your prescription is sent to your preferred pharmacy. Call 866-373-5304 TTY: 711

Telescope Health is for on-demand care.

Currently our providers are licensed to treat when you are in the United States.

Yes. Our providers can put a work/school note in your account pertaining to your visit.

You can speak to one of our care navigators at 866-373-5304 TTY: 711

Yes! We offer translation services for over 240 languages, including American Sign Language (ASL).

Please find our Notice of Availability here: Notice of Availability | Telescope Health

Our Patient Service Representatives (PSRs) are available 24/7 to assist you. Whether you need help or want to file a complaint, we’re here to ensure your concerns are addressed.

You can reach us in the following ways:

• Email: help@telescopehealth.com
• Call: 866-373-5304 (toll-free) TTY: 711

All requests and complaints will be routed to the appropriate department for follow-up. Please note that certain departments are only available during business hours: 8 AM–5 PM, Monday through Friday. Our PSRs will ensure your request is directed to the right team.

Thank you for reaching out—we’re here to help!

Transparency is a key part of our commitment to patient trust and quality care. To ensure you have access to important information about our telehealth services, we provide the following disclosures:

• Entity Identification
  We disclose the legal identity of the entity or operators responsible for delivering telehealth services.
• White-Label Provider Relationships
  If telehealth services are provided through employer or payer platforms, we clarify any relationships with “white-label” providers to maintain transparency.
• Commercial Affiliations
  We disclose any relevant commercial affiliations that may influence the delivery of our telehealth services.

For more details, please visit our (www.telescopehealth.com/disclosures, or email us at disclosures@telescopehealth.com )

Please find our Informed Consent here: Informed Consent | Telescope Health